Morya Enterprises | World-Class Broadband

Terms & Conditions

1. General Provisions & Service Plans

The Company MORYA ENTERPRISES is a licensed Internet and Internet telephony service provider. The Company hereby agrees to supply broadband/high-speed Internet access and services to the Customer on the terms & conditions mentioned herein.

The commissioning of services is subject to the technical feasibility of the connection and realization of payment.
Service Plans available to the customer are more fully detailed in the Price list which has been made available to the Customer by the Company.
The connection should be used for the purpose of subscription and the Customer cannot use the services for any other purposes.

2. Equipment & Hardware

All the terminal apparatus, including but not limited to cable modem, drop cable, Ethernet card, if any, and any accessories installed within the premises of the Customer shall remain the property of the Company.
The Customer shall be responsible for the safety and care of the said Equipment and shall not damage, alter or remove the same without the written consent of the Company.
In the event of termination of Service for any reason whatsoever, the Company retains the right to recover any and all Equipment belonging to the Company.

3. Payments, Billing & Refunds

Payment can be made by way of A/c Payee cheque/Online/DD or Pay Order drawn on any local bank in favour of MORYA ENTERPRISES.
Upon reaching the expiry conditions, services shall be suspended. The customer can get the services reactivated by subscribing to any applicable Renewal Pack.
In case the customer opts for termination of services, s/he has to submit a formal written termination request. Modem Deposit, if any, would be refunded after adjusting outstanding dues once the modem is returned.
Plan charges and device rentals will be charged in advance. Flat rates are applied.

4. Service Quality, Content & Liability

The Company takes no responsibility whatsoever for the content on the Worldwide Web, or access of any content whatsoever by the Customer.
The Company will endeavour at all times to maintain an adequate and reasonable quality of the Service, but availability may be affected by factors outside the Company’s control.
The Customer will indemnify the Company in respect of liability for any and all use of the Customer’s account including but not limited to claims for defamation, infringement of copyright, or misuse of the service.

5. Suspension & Termination of Service

The Company retains the right to withdraw or terminate the Service without notice in the event of:

Wrongful, malicious or fraudulent representation by the Customer.
Non-payment of dues by the Customer, or dishonour of cheque.
Use of the service for gambling, transmission of viruses, commercial fraud, breach of copyright, or other offences.
Damage to the Company’s equipment or unauthorized additional connections.

6. Legal, Compliance & Jurisdiction

All terms of services by the Company shall be subject to the license conditions as stipulated by the Government of India and/or Telecom Regulatory Authority of India (TRAI).
In the event of any question, dispute, or difference arising out of or in relation to provisions of the Services, the same shall be referred to arbitration in Pune.
The courts of Pune shall have exclusive jurisdiction.

Privacy Policy

Thank you for using moryanetwork.com! Your privacy is important to us. Please read the following statement to learn about our information gathering and dissemination practices.

Scope

This portal (hereinafter referred to as “Portal”, “we”, “our”, “us”) is committed to protecting and respecting your privacy. This policy (“Privacy Policy”), together with the terms and conditions of the Portal and all other policies listed on the Portal, outlines the Portal’s privacy practices regarding the collection, use and safeguard of your information through the Portal and the services offered thereupon.

Changes to the Privacy Policy

We will treat your information in accordance with applicable laws, and regulations. This Privacy Policy is subject to modification based on business, legal or regulatory requirements and will be updated online. We will make all efforts to communicate any significant changes to this Privacy Policy to you. You are encouraged to periodically visit this page to review the Privacy Policy and any changes to it. Your continued use of the Portal after any modification(s) to this Privacy Policy will be deemed as your acceptance to such modification(s).

Third Party Services

Please note that your mobile service provider, mobile operating system provider, third party applications (including the applications pre-loaded on your smart phones powered by Android/iOS platform or customized Android ROM (“Device”), social media platforms and websites that you access may also collect, use and share information about you and your usage. We cannot control how these third parties collect, use, share or secure this information. For information about third-party privacy practices, please consult their respective privacy policies.

Personal Information We Collect

Personal information is defined as information that can be used to identify you and may include details such as your name, age, gender, contact information and your interests as personally identified in products and services. Insofar as sensitive personal information is concerned, it will carry the meaning as may be defined by applicable laws from time to time.

Collection: We may collect personal information, whenever relevant, to help providing you with information and to complete any transaction or provide any product/service you have requested or authorized. You also consent to the collection of certain personal information in the course of your applying for the products and/or services. We may also collect your bank details and payment method, including credit and debit card information when you register for our services or make a payment on the Portal.
Usage: The Portal seeks this information either to (i) validate and process your request for the services of the Portal or information, including contacting you for confirmation of a payment on our Portal or for renewal of services; (ii) assist our partners to handle and fulfill your orders; (iii) to improve the quality of the Portal; (iv) to assist you to determine which services/products best meet your needs; or (v) to facilitate our internal business operations; or (vi) to provide you with recommendation about services/products; or (vii) to provide you with marketing communications and advertising; or (viii) respond to your queries, resolve disputes or troubleshoot problems; (ix) detect and protect us against error, fraud and other criminal activity.
Sharing: We may disclose personal information to our affiliates when necessary to perform services on our behalf or on your behalf. We may disclose personal information to third parties. This disclosure may be required for us to provide you access to our services, for fulfillment of your orders, for enhancing your experience, or to comply with our legal obligations.
Retention: The information so collected shall be retained only for a limited duration necessary to fulfil the purposes outlined herein unless a longer retention period is required or permitted by law.

Non-Personal Information

Non-personal information is defined as any data that does not personally identify you and may include unique system or hardware identifiers, system or application software, and peripherals. Any non-personal information, when clubbed with personal information shall be treated as personal information.

Collection: You agree that the Portal may collect diagnostic, technical, usage related information, for the usage purposes described below, or communicated to you at the time of collection.
Usage: The above-mentioned information is gathered periodically to provide and improve the Portal and services therein, facilitate the provision of software updates, product support and other services to you.
Sharing: To enable the Portal partners and third party developers to improve their software, hardware and services designed for use with the Portal, we may also provide any such partner or third party developer with a subset of diagnostic information.
Retention: The information so collected shall be retained only for a limited duration necessary to fulfill the purposes outlined herein unless a longer retention period is required or permitted by law.

Location Services

The Portal, its licensees and agents, may access, collect and analyse your usage of the Portal and other information related to your location on a regular basis through Bluetooth and Wi-Fi signals and other technologies. In order to collect geo-location information, the location settings must be enabled on your Device.

Cookies

We place both permanent and temporary cookies in your Device’s hard drive. Information collected by cookies and other technologies are treated as non-personal information. However, to the extent that IP addresses or similar identifiers are considered personal information by local law, we treat any information linked to such identifiers as personal information.

Third Party Applications, Websites & Services

The Portal may include links to other websites/Applications or may display advertisements from third parties and other content that links to third party websites. Such websites/Applications are governed by their respective privacy policies, which are out of our control. We are not responsible for the privacy practices or the content such third party websites.

Access, Correction and Deletion

The Portal strives hard to keep its records updated and accurate with your latest information. You shall be responsible to ensure that the information or data you provide from time to time is and shall be correct, current and updated and you have all the rights, permissions and consents to provide such information or data.

Queries, Complaints & Opt-Out

We are committed to protect your personal information collected and processed by us. In case of any feedback or concern regarding protection of your personal information, or any privacy-related feedback or concerns you may email info@moryanetwork.com.

Email Opt-Out: You can opt out of receiving our marketing and promotional emails by emailing info@moryanetwork.com. It may take about 5 days to process your request. Even if you opt out of getting marketing and promotional messages, we will still be sending you transactional messages through email and SMS about your payments for our services.

Unleash Pure Speed

Choose Your Power

The Essential

The Powerhouse